Customer Care

Jessica E. Berrin

Chair

Jessica E. Berrin
Director, Government & Community Relations
Baptist Health South Florida

Conor Flynn

Vice Chair

Conor Flynn
Leader & Connector
Aon Risk Services, Inc. of Florida

Goals

Formalize “Chamber 2 U” comprehensive member retention strategy geared toward top tiered member investment that ties in board member and ambassador touch points through one-on-one visitations.  Track effectiveness of retention programs

  • Conduct quarterly visitations of top tier members
  • Review three month, six month and nine month communications and engagement

Highlight significant member milestones throughout all marketing channels including at each Trustee luncheon.

  • Display membership anniversaries on monthly Trustee luncheon agenda
  • Include significant member news in weekly NewsBreak to feature a minimum of three companies each week; ensure that this is replicated on website

Profile member to member business throughout Chamber events and communication platforms.

  • Highlight two member companies doing business with one another at each Trustee luncheon
     

Top Investors

Baptist Health South Florida
Bank of America
CareerSource South Florida
Carnival Corporation & PLC
Florida International University
Florida Power & Light
UHealth
Wells Fargo