Nonprofit Business Education Power-Up Series: The Back Door Is Open
Register NowNovember 12, 2026
8:30 AM - 10:30 AM
11450 SW 79th StreetSunshine Room
Miami, 33173
Everyone obsesses over new customers and new donors, and almost nobody watches the ones walking out the back. This forum maps what happens to a customer or donor after the first transaction, finds where the organization is leaking relationships, and teaches how to keep and deepen the ones they already have. Retention is the most overlooked growth lever there is, and it works identically for both audiences.
Attendees leave with: a Relationship Health check and a "Back Door" audit that marks every leak.
Follow-up guide: a retention playbook with a nonprofit track and a business track.
Registration:
Member: Complimentary
Nonmember: $25
Workshop Facilitator
Kendall Peterson is a leadership and organizational performance strategist, founder of Elemental Strategies, and creator of The Elemental Success Formula. Drawing from his personal journey, Kendall brings a unique blend of perspective, credibility, and practical insight to his work. He has advised over 350 organizations, including banks, nonprofits, and national associations on a variety of areas, from emergency management/continuity of operations to achieving business excellence (for profit and non-profit). He has helped leaders move from complexity and frustration to clarity and execution.